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Version 7 Stops Working
Posted: 10 Sep 2009 03:08 PM |
Just paid for upgrade to Version 7, downloaded, entered new Serial#, and randomly getting Vista Home Premium 64 bit Error "AskSam 7.0 has stopped working. No solution is offered by the online search and the details are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Asksam.exe
Application Version: 7.0.2.143
Application Timestamp: 4a0b26b6
Fault Module Name: MFC80.DLL
Fault Module Version: 8.0.50727.1833
Fault Module Timestamp: 482bc3e3
Exception Code: c0000005
Exception Offset: 00023adf
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
I cannot determine a pattern for when this will occur but each time I reload, sooner or later this happens.
Upon opening each of my old files the offer is made to upgrade which I accept and a new file is created - with the extension "as6" - strange (an oversight).
I did not uninstall version 6 before installing 7.
What more information is needed to help you help me.
Ed |
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Re: Version 7 Stops Working
Posted: 11 Sep 2009 08:27 AM |
| Me dumb on my comment about the as6, that is the backup of the new ask file. Tried again this morning and get the Vista dialog that askSam stopped working - again cannot ascertain pattern. |
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Re: Version 7 Stops Working
Posted: 14 Sep 2009 05:04 PM |
Gave up trying to ascertain a pattern leading up to the lock ups.
I had installed 7 over 6 and found both uninstalls remained in the Programs & Features dialog so deleted both and reinstalled both 6 and 7 in separate folders. Now 7 rebells reporting "locked by another on another work station. Had to use Task Manager to kill. |
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Re: Version 7 Stops Working
Posted: 15 Sep 2009 03:48 PM |
Workaround found..... after several days of testing foud that the problem only occurred when I used my askSam single page file with a list of hyperlinks to my various folders. I have used this approach for years and of course askSam now has such a feature built into the program. Anyway when I installed version 7, in a separate folder, and moved my data also to a separate folder, had to change all the hyperlinks. I deleted all the hyperlinks but add them one at a time. When in a hurry I sometimes opened a folder directly from askAam's main menu, one for which I had not updated the hyperlink. That never caused a problem so started to suspect "my" menu. Of course it was working fine with 6. I deleted and recreated and low and behold the problem solved. Of course I cannot explain, yet a file with deleted hyperlinks was interfering somehow with others folder opened via corrected hyperlinks.
Ed |
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 sovi007
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| Joined: 10 May 2005 |
| Total Posts: 205 |
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Re: Version 7 Stops Working
Posted: 16 Sep 2009 08:56 AM |
| Ed, you are truly one hand clapping in the forest. Good for you for solving your own problem, because you'll grow a long beard before anyone here answers your questions. Thanks for sharing. |
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